"Fine-Tuning the User Experience for maximum value"
To Maximise the user experience we need to Fine-Tune it.
Our work in Optimisation has increased revenue for all our clients. To create digital products and services with a compelling user experience you need a fine eye for detail. This skill enables us to be very effective at finding and fixing problems in existing sales journeys.
More than Analysis
Our team has over ten years of optimisation practice. In the early days, data quality was very poor and we learned never to blindly trust the numbers we had to work with.
We always triangulate a number of sources of data and insight to understand a conversion problem and generate ideas for how to solve it. Issues could be identified through web analytics, but understand it through all available tools such as customer feedback forms, page load-time data and behavioural heat maps. Or through any combination of 18-21 sources of data and customer insight we regularly use to find conversion opportunities.
Conversion rate optimisation is a method of deduction, not guesswork. Our skill with data and research tools also brings a deeper understanding of behavioural science. To succeed in optimisation is knowing about people is just as important as knowing about data.
Optimisation for long-term value
Jivant Web Solutions' approach our work with a simple outlook: Improve commercial performance by improving things for the end-customer. It is dangerous to adopt sales and conversion tactics which give customer poor outcomes, these intern will alienate them to your brand.
Conversion Optimisation is an integral part of user experience design. It is a way to perfect and maintain a better user experience enabling your business a sustainable competitive advantage. Our advice will always endeavour to help you understand the potential trade-offs between short-term gains and long-term value so you can make better decisions.